Terms & Conditions

Effective Date: 23 September 2026
Website: bilasahandloom.co.in

Welcome to Bilasa Handloom. These Terms & Conditions govern your access to and use of the website bilasahandloom.co.in, including browsing, purchasing products, submitting enquiries, creating an account, and using any other services provided through the website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About Bilasa Handloom

Bilasa Handloom is an online platform intended to showcase and/or facilitate the sale of handloom, silk, handicraft and related products, including products associated with artisans, weavers, producer groups, institutions or sellers.

The website may provide information about products, artisans, production centres, sellers, prices, availability and related services.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information provided by you is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, disrupt or attempt to gain unauthorized access to the website or its systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications and other information displayed on the website are accurate.

However, handloom and handcrafted products may naturally have variations in:

  • Colour
  • Texture
  • Weaving pattern
  • Design
  • Size
  • Finish
  • Motifs
  • Minor workmanship details

Such variations may occur because products can be handmade or traditionally produced and should not automatically be considered defects.

Actual colours may also vary depending on your device or screen settings.

4. Product Availability

Products displayed on the website may be subject to availability.

Bilasa Handloom reserves the right to:

  • Limit quantities available for purchase.
  • Temporarily or permanently discontinue a product.
  • Correct product information or pricing errors.
  • Cancel an order where a product is unavailable or information was incorrectly displayed.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

5. Prices

Product prices displayed on the website are subject to change without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Additional charges such as shipping, taxes or other applicable charges, where relevant, will be displayed during the purchase process.

6. Orders

Placing an order through the website constitutes a request to purchase the selected product.

An order may be considered accepted only after confirmation by Bilasa Handloom.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.
  • Incorrect product or price information.
  • Payment-related issues.
  • Suspicious or fraudulent transactions.
  • Incorrect or incomplete delivery information.
  • Technical errors.
  • Circumstances beyond our reasonable control.

Where an order is cancelled after payment, the applicable refund will be processed according to our refund policy.

7. Payments

Payments may be processed through third-party payment service providers.

Bilasa Handloom does not ordinarily store complete payment card, banking or other sensitive payment credentials on its own servers.

You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

Payment transactions may be subject to the terms and privacy policies of the relevant payment service provider.

8. Shipping and Delivery

Products will be shipped to the delivery address provided by the customer during checkout.

Delivery timelines may vary depending on:

  • Delivery location.
  • Product availability.
  • Courier/logistics partner.
  • Weather conditions.
  • Public holidays.
  • Regional restrictions.
  • Other circumstances beyond reasonable control.

Delivery estimates are indicative unless specifically stated otherwise.

Customers are responsible for providing a correct and complete delivery address and contact details.

Bilasa Handloom will not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

9. Inspection on Delivery

Customers are encouraged to inspect the package and product after delivery.

If the product is received damaged, incorrect or materially different from the ordered product, the customer should contact us within the applicable return/replacement period and provide relevant details and photographs/videos where reasonably required.

10. Returns, Replacement and Refunds

Returns, replacements and refunds will be governed by the applicable Return & Refund Policy published on the website.

Depending on the product category, certain handmade, customized, made-to-order or hygiene-sensitive products may have different return conditions.

Products must generally be returned in the condition specified in the applicable return policy.

Refunds, where approved, will normally be processed using the original payment method or another appropriate method.

11. Cancellation

An order cancellation request may be accepted only if the order has not already been processed, packed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.

12. User Accounts

Where account registration is available, users are responsible for maintaining the confidentiality of their login credentials.

Users should immediately notify Bilasa Handloom if they believe their account has been accessed without authorization.

Bilasa Handloom reserves the right to suspend or terminate accounts involved in misuse, fraudulent activity or violation of these Terms.

13. Intellectual Property

Unless otherwise stated, the website and its content, including:

  • Logos
  • Text
  • Graphics
  • Product photographs
  • Designs
  • Layout
  • Icons
  • Videos
  • Software
  • Website materials

are owned by or licensed to Bilasa Handloom or the respective rights holders.

You may not reproduce, modify, distribute, sell, publish or commercially exploit website content without prior written permission, except where permitted by applicable law.

Product photographs or information supplied by independent sellers/artisans may remain the property of their respective owners.

14. User-Submitted Content

If users submit reviews, photographs, feedback, comments or other content, they represent that they have the necessary rights to submit such content.

By submitting content for publication on the website, users grant Bilasa Handloom permission to use, reproduce and display that content for website operation, marketing and promotional purposes, subject to applicable law.

Bilasa Handloom may remove content that is unlawful, misleading, abusive, offensive, fraudulent or otherwise inappropriate.

15. Prohibited Activities

Users must not:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to website systems.
  • Introduce malicious code, viruses or harmful software.
  • Scrape or systematically copy website content without permission.
  • Use another person’s account or identity.
  • Submit false or misleading information.
  • Attempt fraudulent transactions.
  • Interfere with website security or functionality.

16. Third-Party Services

The website may use third-party services such as:

  • Payment gateways
  • Shipping and logistics providers
  • Analytics services
  • Hosting providers
  • Communication services
  • Social media services
  • Map or location services

Third-party services may have their own terms and privacy policies.

Bilasa Handloom is not responsible for the independent practices or policies of third-party providers except to the extent required by applicable law.

17. Website Availability

We aim to keep the website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

  • Maintenance
  • Technical problems
  • Server issues
  • Security incidents
  • Internet/network failures
  • Force majeure events

18. Disclaimer

Information on the website is provided for general informational and commercial purposes.

While reasonable efforts are made to keep information accurate, Bilasa Handloom does not guarantee that every piece of website content will always be complete, current or error-free.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable Indian law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Bilasa Handloom will not be responsible for indirect, incidental or consequential losses arising from the use of the website.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by law, users agree to indemnify Bilasa Handloom against claims, losses, liabilities or expenses arising from:

  • Violation of these Terms.
  • Misuse of the website.
  • Fraudulent activity.
  • Unauthorized use of another person’s information.
  • Infringement of third-party rights.

21. Changes to These Terms

Bilasa Handloom may update these Terms & Conditions from time to time.

Updated terms will be published on this page with the revised effective date.

Continued use of the website after an update may constitute acceptance of the revised terms, subject to applicable law.

22. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer protection and other mandatory legal rights, disputes shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over Bilasa Handloom.