Privacy Policy

Effective Date: 23 September 2026
Website: bilasahandloom.co.in

Bilasa Handloom respects your privacy and is committed to protecting personal information collected through bilasahandloom.co.in.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

A. Personal Information

When you place an order, create an account, submit an enquiry or contact us, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City
  • State
  • PIN code
  • Order information
  • Communication preferences

B. Payment Information

Payments may be processed through third-party payment gateways.

Where third-party payment services are used, payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

Bilasa Handloom does not intend to store complete debit card, credit card, UPI PIN, CVV or banking passwords on its own systems.

C. Automatically Collected Information

When you visit the website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate usage information
  • Date and time of access
  • Website interaction information

2. How We Use Your Information

We may use personal information to:

  • Process and deliver orders.
  • Confirm purchases.
  • Provide customer support.
  • Respond to enquiries.
  • Process returns, replacements and refunds.
  • Communicate about orders.
  • Improve website functionality.
  • Improve products and services.
  • Prevent fraud and misuse.
  • Maintain website security.
  • Conduct analytics.
  • Meet legal and regulatory obligations.
  • Send promotional communications where permitted and where applicable consent or other lawful basis is required.

3. Cookies

Bilasa Handloom may use cookies and similar technologies.

Cookies may help us:

  • Keep the website functioning.
  • Remember preferences.
  • Maintain shopping-cart functionality.
  • Understand website usage.
  • Improve website performance.
  • Support analytics and marketing activities.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Sharing of Information

We may share relevant information with trusted service providers where necessary to operate the website and provide services.

These may include:

  • Payment gateway providers.
  • Courier and logistics companies.
  • Website hosting providers.
  • IT and technical service providers.
  • Analytics providers.
  • Customer communication providers.
  • Professional advisers.
  • Government or law-enforcement authorities where legally required.

We do not intend to sell personal information to third parties for their independent commercial use.

5. Seller and Artisan Information

Where Bilasa Handloom operates as a marketplace or facilitator, certain information relating to sellers, artisans, producer groups or organizations may be displayed on product or seller pages.

Such information may include business name, production location, product information and other details relevant to the sale or promotion of products.

6. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing orders.
  • Providing customer support.
  • Maintaining business records.
  • Resolving disputes.
  • Preventing fraud.
  • Complying with legal, tax and accounting obligations.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

8. Your Rights and Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

  • Request information about personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Request information regarding processing of your personal data.
  • Raise a privacy-related complaint or grievance.

Requests may be submitted using the contact details provided below.

Certain requests may be subject to verification and applicable legal limitations.

9. Marketing Communications

If you receive promotional communications from Bilasa Handloom, you may request to stop receiving such communications by using the unsubscribe option, where available, or by contacting us.

Transactional and service-related communications may still be sent when necessary to complete or manage your orders or account.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be considered.

11. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

This Privacy Policy does not apply to the privacy practices of those third parties.

We recommend reviewing their respective privacy policies before providing personal information.

12. International Data Processing

Some service providers used by the website may process information using infrastructure located outside India.

Where applicable, such processing will be subject to relevant contractual, security and legal requirements.

13. Changes to This Privacy Policy

Bilasa Handloom may update this Privacy Policy from time to time.

Any revised policy will be published on this page with an updated effective date.

Users are encouraged to review this page periodically.

15. Consent

By using bilasahandloom.co.in, submitting information, creating an account or placing an order, you acknowledge that you have read this Privacy Policy.

Where applicable law requires specific consent for a particular processing activity, such consent will be obtained through an appropriate mechanism.